Ordering Information

How to Order

There are several options for ordering the costumes. You can order online, by email, by mail, by fax or by calling us at            847-849-1885.  Please retain a copy of your original order.  Upon placing your order, you will receive a detailed confirmation   by email.  Please review this confirmation and notify us immediately if any discrepancies are found or if you have any questions.

 

Discounts

For larger orders paid in full at the time of the order the following volume discounts can be applied:

 

$2,500 and over ...........................................          deduct 5%

$5,000 and over ...........................................          deduct 6%

$10,000 and over .........................................          deduct 7%

$20,000 and over .........................................          deduct 8%

$50,000 and over .........................................          deduct 10%

 

Cancellations and Changes

Cancellations and changes to your order can be made within 7 calendar days of the order date listed on your confirmation. There is a $5.00 charge per costume for canceling after the 7-day period. Orders within 21 calendar days from scheduled shipment day can not be canceled.

 In order to offer great quality product at great value, there is no return policy for shipped merchandise.

 

Exchanges

There will be an exchange of the purchased product only in the case of size adjustments, and this exchange must be requested within 2 weeks of receiving the product. Worn, altered or damaged product will not be accepted for an exchange. There will not be an exchange for a different style or credit. All exchanges must have a return authorization number (RA#), and will be subject to newly assigned shipping dates determined at the time of the exchange.

All exchanges are FREE, buyer will just pay for shipping.  Additional charges may apply in the case of exchange from a smaller size costume to a larger size.

Shipping and handling charges are nonrefundable.

 

Payment

Online payments will be accepted through PayPal or valid credit card.

For any other payment, a minimum of 50% deposit will be required at the time of the order. Note: payment in full is recommended at the time of the order to avoid any delays when your order is ready to ship. There will be no shipment if the balance due on the order is not paid prior to the scheduled shipping date. Payment in full is requested for any order under $300.00.

The terms and payments method for international orders can be scheduled with our customer service team. Additional fees may apply.

 

Packaging

All costumes arrive in clear garment bags with hangers.